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Return
Policy
Satisfaction Guarantee: If for any
reason you are unhappy with your purchase we're committed to making
it right. We will gladly refund, exchange or replace any products
that fail to meet reasonable expectations*:
- Within
14 days of purchase on UNOPENED Board Games.
- Within
7 days on UNOPENED gaming accessories (sleeves, dice, etc).
- Within
7 days on unopened BOXES of Trading Card Games and Miniature
Gaming purchases.
Note: Due to the nature of the business, we
will not accept returns on individual packs of trading card games.
Note: All online purchases and cancelled
order refunds carry a 50% restocking fee unless product is defective
in which case the product can be exchanged for the same item (where
available).
Incomplete product returns (those without
original box, packing materials, manuals, and accessories) will not
be accepted for returns.
Opened books and manuals, individual
miniatures and TCG cards cannot be refunded. If a defect can be
proven the item can be exchanged for the same item.
Due to health regulations, opened and
unopened consumable items (food and drinks) that leave the front
counter are not returnable.
Pre-purchased
time online / computer / console time, and all clubs (Board Game,
Video Game, etc) are non-refundable.
* All products must be returned in original
condition including the original packaging and must be accompanied
with the OMG! Games and Collectibles invoice. Please be sure to
obtain and keep your sales receipt and/or invoice.
Special
Orders
Orders that must
be special ordered, ordered online or sold online must have a
non-refundable 50% deposit left when order is made.
Orders without deposits will not be placed.
If, however, the item cannot be secured, your deposit will be
refunded in full.
We will gladly
take returns on any special orders, as long as they are made within
14 days of receiving the product, must be unopened and with the
original receipt. The
price minus the deposit will be refunded.
Birthday
Party Deposits
The fee of $50
made payable to OMG! Games and Collectibles (cash, debit or credit
card only) must accompany the reservation, as well as a choice of
game for the party.
The cost per person
for a party is $11.00. All
parties will be charged a 10-guest minimum.
Each party will include a party host or hostess, a
game-specific training session, 2 game-specific miniatures
collectible characters (per party guest), 1 bottled drink of choice
(Pop, Juice or Water), 1 hour of organized gaming, and a special
game-specific gift for the guest of honor. More
choices on parties are available.
Be sure to check our flyer for details.
All
deposits are non-refundable. Parties
cancelled without at least 48 hours notice will be charged full
price (including all food costs)
SHIPPING
Shipping on items
ordered in, or sent to customers outside the store is non-refundable.
In cases where insurance is NOT paid on shipping, OMG! Games and
Collectibles, its staff and owners are not responsible to the shipper or
receiver for any damages or non-received goods.
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